We’re here to help our customers experiencing hardship from the recent severe weather events. Impacted policyholders can contact us for assistance at 800-466-3748 from 8 a.m. – 9 p.m. EST Monday – Friday and from 9 a.m. – 6 p.m. EST Saturday.


Information for Colorado Applicants and New Policyholders:

The Colorado Division of Insurance reissued Bulletin No. B-5.38 on September 17, 2020, requesting that insurers do not surcharge a new personal lines policy for a lapse in coverage if the applicant can demonstrate the lapse was because of a financial hardship due to COVID-19. Homesite considers lapses in coverage in determining the premium charged for your policy. Therefore, if you have purchased a homeowners (HO 00 03) or condo unit owners (HO 00 06) policy covering property located in Colorado that is effective on or after 9/17/2020, please contact our customer service department if you had experienced a lapse in your previous coverage. We may be able to offer you an accommodation if the lapse in coverage was the result of financial hardship due to COVID-19.


Information for Oregon Policyholders:
On August 20, 2020, Governor Kate Brown issued Executive Order No. 20-35 declaring a statewide State of Emergency due to the imminent threat of wildfire. The Oregon Insurance Commissioner subsequently issued Bulletin 2020-16, requiring that insurers take certain actions to assist their customers in affected areas. In accordance with this directive, we will rescind any notices of cancellation or nonrenewal issued to policyholders in the affected areas. Please see Bulletin 2020-16 and any amendments or subsequent publications for the list of zip codes that are subject to the wildfire emergency order. Note that the Commissioner may update this list and/or extend the duration of the order. We are required to reinstate policies in the affected areas that were cancelled or nonrenewed on or after September 18, 2020, and cancellation and non-renewal is suspended until the order is no longer in effect. If we have reinstated your policy but you have replaced your insurance coverage or wish to cancel your policy for any other reason, you may do so by calling our customer service department.


Information for Florida, Maine and West Virginia Policyholders:
If your credit information has been adversely impacted by COVID-19, you may request in writing that we consider this when using your credit-based insurance score. We will require you to provide specific documentation of this circumstance and demonstrate how it has negatively affected your credit. Please call our customer service department to learn more, or you may submit your written request and all supporting documentation to Homesite Group, Inc., ATTN: Underwriting Department, PO Box 5300, Binghamton, NY 13902-9953.


For a description of the differences between the HO 00 03 04 91 and the HO 00 03 05 11 versions of the homeowners base policy contract, please visit https://go.homesite.com/HomeownersCoverageComparison0491to0511.pdf. This summary is provided for informational purposes to help you better understand some of the important differences between the two versions of the policy contract. No coverage is provided by this summary. If there is any discrepancy between this information and your policy, the policy contract controls. Please review your policy carefully.